Payment for Orders is made by using the following methods:
The Seller will only debit the purchase at the time of acceptance of the Order. Even so, the Seller reserves the right to carry out security checks on the payment method selected by the Customer or to apply pre-authorization or to make an advance charge for precautionary reasons.
The Seller relies on a primary payment gateway to authorize payments for all Orders. This means that the Seller does not directly manage any financial information relating to the payment method used by the Customer, nor the Site processes any financial information supplied by the Customer.
In Order to guarantee the maximum level of security, information concerning payments transmitted via the internet is encrypted using SSL (Secure Socket Layer) technology. All data is transferred in encoded form using the SSL certificate; therefore, it cannot be intercepted or used by external parties.
In the unlikely event of error, negligence, or unlawful acts relating to the management of transactions associated with an Order by the payment gateway and/or by the intermediary payment systems, the Seller may not be held responsible for such an error, negligence or unlawful act.
The Seller reserves the right to cancel an Order in the case where a fraudulent use of the payment method used for the Order has been notified. In addition, the Seller shall not be held responsible in the case of an unlawful use of a payment method by a third party that is not attributable to the Seller’s own error or negligence.
The Seller will dispatch the products without undue delay, and in any event, no later than 30 (thirty) working days from receiving the Order.
Parcels are delivered through a leading international courier (“Courier”). Delivery times vary according to the destination of the delivery, and are, in any case, provided by way of indication. Occasional delays in delivery may occur (for example, during the Christmas period or because of prohibitive weather conditions, strikes, etc). No liability may be invoked against the Seller by the Customer or any third-party in the case of a delay in the fulfillment of the Order or in the delivery of the products.
Deliveries are scheduled only on working days, unless agreed otherwise. The delivery of an Order is deemed to have been completed when the product has been made available to the Customer at the address specified in the Order or otherwise agreed between the Customer and the Courier.
In the case of any failed delivery due to the Customer being unable to receive the Order, the Courier will send an email informing the Customer and will try to deliver the Order a second time.
If the new attempt at delivery is impossible due to the Customer being again unable to receive the Order, the Customer Service will attempt to contact the Customer to provide support related to the Order.
If after 15 (fifteen) days from the date the Order is available for delivery, the Order could not be delivered for reasons attributable to the Customer, the Contract of Sale shall be deemed as terminated, unless the Seller and the Customer have otherwise agreed. As a result of such termination, the Seller will refund to the Customer all payments received. The Seller may decide to retain part of the payments received in Order to compensate for the logistical costs incurred in returning the Order.
Cancellation of an Order shall be notified to the Customer by e-mail. The applicable refund shall be credited to the Customer through the payment method originally used by the Customer for the Order.
Additional delivery attempts may be agreed between the Seller and the Customer for an additional fee.
At the time of delivery of the product, the Customer is encouraged to check carefully the condition of the products and the packaging and the correspondence of the number of items delivered to the information in the transport documents. Any damage to products and/or packaging or discrepancy in the number of items/packages delivered must be raised immediately by the Customer by contacting the Customer Service.
Customer should be responsible for any additional taxes (if any) upon receiving the products.
Within 14 (fourteen) days of the date of delivery of the Order, the Customer is entitled to request the substitution of a product with an item of the same kind, in a different color or of a different size, or to exercise their right to cancel the Contract of Sale without any penalty and without having to state a justification.
To verify compliance with the above deadline, the date of delivery of the products reported in the tracking system of the courier, when available, shall be taken into exclusive account.
Any product made to Order or clearly personalized cannot be returned or replaced.
If the Customer decides to request the replacement of a product or to exercise the right to cancel the Contract, they must first notify their intention to the Seller by using the method made available on the website. For more detailed information, Customers should read carefully the section of the website relating to returns.
The Seller will only accept the return of items that have not been used, are not weathered or worn, stained or damaged, and that do not present defects or flaws that are not attributable to production:
The Seller will only accept the return of products purchased on the website.
Once the requirements for the substitution of a product or for the exercise of the right to cancel the Order have been successfully verified, the Seller will notify the Customer of the acceptance of the return and proceed with the substitution of the product, or, in the case of Order cancellation, the reimbursement of the purchase price and any shipping costs incurred by the Customer for the initial shipment.
The Customer shall ship the products back to the Seller within 14 (fourteen) days of informing the Seller of their intention to cancel the Order or to replace the product.
The Seller will carry out the refund procedure within 14 (fourteen) days from the date of receipt of the products returned, or from the date when the Customer has demonstrated that they have returned the products, whichever is the soonest. If no product(s) have been shipped yet, the refund will take place within 14 (fourteen) days after the day on which the Seller is informed about the Customer decision to cancel the Contract.
Refunds will be paid by the same method as the Customer used in Order to complete the Order.
If the Customer has returned the products without being entitled to cancel the Order or to replace a Product, the Seller will not accept the return. If authorized by the Customer, the Seller will ship back to the Customer the product illegitimately returned and apply any relevant delivery costs to the Customer.
Following multiple returns by the same Customer, the Seller reserves the
right not to accept any further Orders from the concerned Customer.